Support

We're here to help.

Contact us

Email help@usebuild.app and we'll get back to you, usually within 1–2 business days. For anything account-specific, include the email address you signed up with so we can find your account. In the app you can reach us from Settings → Help & Support → Contact Us.

Looking for how-to answers?

Our FAQ covers how everything in Build works — logging sets by voice, importing routines from a photo, goals and challenges, friends, Apple Watch, Apple Health, and Build Pro. The same FAQ is built into the app and searchable under Settings → Help & Support → FAQ.

Billing problems

I bought Build Pro but the app still shows me as free.

Open the Build Pro screen from Settings and tap Restore at the bottom, then check you're signed in to the same Apple ID you bought with. Pro normally activates within seconds of a purchase. If restoring doesn't fix it, email us with the Apple ID email you used and we'll sort it out.

How do I cancel, and how do refunds work?

Subscriptions are billed by Apple, so cancellation happens in the App Store: tap your profile photo → Subscriptions → Build → Cancel Subscription. Build walks you there from Settings → Build Pro → Cancel Subscription. Your Pro features stay active until the end of the period you already paid for. Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

Account help

I can't sign in.

On the sign-in screen tap Forgot password? and enter your email — Build sends a 6-digit code, and entering it takes you straight to a screen to set a new password. If you originally signed up with Apple or Google, use that same button rather than a password. If you used Apple's "Hide My Email", your account is under the private relay address Apple generated, not your personal one.

How do I export or delete my data?

Export everything you've logged as a CSV from Settings → Export Workouts. To delete your account and all its data, open your Profile by tapping your name or photo, scroll to the Danger Zone, and tap Delete Build Account. It asks you to type DELETE to confirm and it's permanent. You can also email us and we'll take care of it.

Reporting a problem with another user

Report a comment, workout, profile, message, or nudge from the ⋯ menu on it, and block anyone from their profile or from a conversation. We review reports and act within 24 hours. Build has no tolerance for objectionable content or abusive users. If something urgent needs a human, email help@usebuild.app directly.

Reporting a bug

Email us with what you were doing, what you expected, and what happened instead. A screenshot or screen recording helps a lot, as does your iOS version and whether it happens every time. Build reports crashes automatically (you can turn that off in Settings → Privacy Settings), but a note from you is still the fastest way to get something fixed.

Privacy

Build stores your email, the workouts and routines you create, any photos you add, and — if you use them — your friends, messages, and challenges. We don't show ads, never sell your data, and don't track you across other apps. Nothing you log is public. Read the full Privacy Policy for the details.

Feedback & feature requests

We read everything. Send ideas to help@usebuild.app — your feedback shapes what we build next.